Return Policy Page

You can return products purchased on Think Organic under the following circumstances

1.       What are the conditions for returning an item?

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc.)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. 


How do I return an item?

Online: Complete the online return form by logging in to my orders, then, open the last order by clicking on ?Order details?. If your product is eligible for a return, you will see a button ?Return Product?. Click on it to start the return process. 

You can also contact our customer support on our menu bar.


How much time do I have to return a product to Think Organic?

All items sold on Think Organic Kenya, under certain conditions, can be returned within a period of (one week) or 7 days from delivery date.
Example: If you received my product on Tuesday 10th, you have until next Monday 17th to contact Customer Service.

NOTE: You have 7 days to notify us of your return online or by calling Customer Service, from the day you received your purchase.
For defective items, note that you have 7 days to return your product. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warranty


How do I send my product to Think Organic?

We will make 3 attempts within 3 working days to pick-up the returning item after you submit the return request. 

Note that for dropping an item off at any pickup station, we will make 3 attempts in 3 days. You will be contacted to ensure you drop off within the 3 days. 

However, after 3 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore. 


How do I track my return status?

We will keep you updated by email and SMS about the status of your return. If any question please do not hesitate to call our customer service on or 0746975300 Or 0101484343


Is my product under warranty?

We advise you to check our warranty page to get more information about our warranty policy.

Contact us on or 0746975300 Or 0101484343


I received something I didn't order. What now?

Sorry, please always if possible on your side, verify the item delivered when given by the delivery agent. And reject if not matching your order. In case you accepted it from the delivery agent, you can still return it within 7 days.


Do I have to return all products in my order?

No, you do not have to return your entire order. You can return certain product(s).

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions on or 0746975300 Or 0101484343

If you have any question. If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact our Customer Service Center on or 0746975300 Or 0101484343 who will offer the closest available substitute of the product to you.

Do I have to return the free gift when I return a product?

Yes, any free gift must be also be returned.

If I request for a replacement, when will I get it?

At the moment, Think Organic does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Think Organic